Brutech FAQ – Frequently Asked Questions

Never. Every Brutech system ships with a clean Windows install — no third-party software, no adware, no trial subscriptions, nothing competing with your performance or cluttering your system. Only the drivers and utilities your hardware actually needs. This is non-negotiable for us

ZeroRAM means your system ships without RAM installed. This is ideal if you already own compatible DDR5 memory from a previous build, want to choose your own RAM speed and capacity, or want to reduce your upfront cost. You supply your RAM — we build, test, and ship everything else. Simply slot your sticks in when your PC arrives and you're ready to go. Not sure what RAM to buy? Contact us at [email protected] and we'll point you in the right direction.

Not quite — and here's why. To ship a fully tested and optimised system we need RAM installed before it leaves our workshop. This lets us validate stability, tune performance, and provide proper support. With ZeroRAM you supply your own compatible DDR5 memory, we install it, test the complete system under load, and ship it ready to use. You get the cost saving without sacrificing the quality assurance.

No. Opening your Brutech PC or installing upgrades does not void your warranty. If a component is damaged during the process that specific damage may affect coverage, but the rest of your warranty remains fully intact. All upgrade components must be sourced through Brutech. When in doubt contact us at [email protected] or 064-170-3087 and we'll walk you through it — or send it in and we'll handle the upgrade for you.

You can cancel your order at any time before it ships — cancellation fees may apply. Once received, you have 7 days to return your purchase for a refund minus shipping costs and applicable restocking fees. Products must be returned in original condition with all original packaging. To start a return contact us at [email protected] and we'll sort it out quickly.

Orders ship within 2 to 4 days of build completion and arrive within 5 to 7 business days depending on your location in South Africa. You'll receive tracking details as soon as your order ships. Prefer to collect? We're at 6 Nelson Mandela Drive, Secunda — your build is usually ready within 2 to 4 days of ordering.

First check that the master power switch on the back of the PSU is switched to the ON position. If it still won't boot, check that your surge protector or UPS is providing sufficient power — an underpowered UPS is one of the most common causes of boot failures. If you're still having trouble contact our support team at [email protected] or 064-170-3087 and we'll get it sorted.

Acceptable temperatures vary depending on your specific hardware configuration. If you're concerned about the temperatures you're seeing, contact our support team at [email protected] or 064-170-3087 — we'll assess your readings and advise accordingly.

If you have a Windows recovery drive, follow the standard Windows reinstall process. If not, download the Windows 11 Media Creation Tool from Microsoft's website using a working PC and a USB drive of at least 8GB. Full instructions are available from Microsoft. If you need assistance our support team is available Monday to Friday 8am to 5pm at [email protected] or 064-170-3087.

Yes — we strongly recommend keeping all original packaging materials. In the event your system needs to be transported or sent in for warranty work, original packaging ensures it arrives safely and is handled correctly.

Our support team is available Monday to Friday, 8am to 5pm.
📧 [email protected]
📞 064-170-3087
Average response time: 1 hour.